Customer service training.
Customer service is the provision of service to customers before, during and after a purchase. Successful service rendering depends on the employee’s knowledge of great customer service skills. Customer service plays an important role in an organization’s ability to generate income and revenue. One good customer service experience can change the entire perception a customer holds towards the organization. It costs less to retain loyal customers than it is to acquire new ones. In addition, satisfied customers are more open to additional sales messages and are likely to refer others to that business. Employees who demonstrate professional customer service skills, can improve customer satisfaction and loyalty. This helps the business retain customers and improve profits.
Here is the vital reason to have a skillful sales team. A Salesman/ Saleswoman is a person who sells goods or service on behalf of the owner. During the interaction between a client and a salesperson the behavior of the salesman/saleswoman is the direct face of the organization.
The training will help the development of the sales staff’s capabilities and communication with clients. Classes are offered one-time per week or as a one-time session.
Mary Parker Follett defined management as “The art of getting things done through people. “
The success and reputation of the company is in the hands of its management. It is their responsibility to guide and teach the employees a proper way of dealing with each other and create a calm workable environment. Happy employees mean fast and good quality of production and productivity. While technical skills which are quickly outdated , social skills have long shelf life. Managers and leaders need refined social skills and be able to communicate with staff effectively for successful productive results. This means they must be exceptionally skilled in articulating a vision, and driving it down throughout the organization. They need to master every forum and channel of communication in order to influence people and motivate them to take action and ignite passion in organization.
Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement. The effects of conflict, if not resolved can be costly for an owner. The consequences of unresolved issues between employees can result in decreased productivity, loss of employee and can even have a negative impact on sales.
As a mediator Annika works collaboratively with employees to resolve group conflicts by actively communicating with individuals to find solutions for a peaceful working environment.